Privacy Policy

At D & W Flooring and Renovations, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect various types of information to provide and improve our services to you, including:

• Personal Information: When you request a quote, schedule a service, or contact us through the website, we may ask for personal details such as your name, email address, phone number, and home or business address.

• Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on the site. This helps us analyze website traffic and improve user experience.

• Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that track website activity and remember certain information, like login details or preferences.
   

2. How We Use Your Information
We use the information we collect for the following purposes:

• Service Delivery: To provide the services you request, including estimates, scheduling, and customer support.

• Communication: To contact you with updates, offers, and important information regarding our services.

• Improvement: To monitor usage patterns, troubleshoot technical issues, and improve our website and services.

• Legal Compliance: To comply with applicable laws, regulations, and legal requests.
   

3. How We Protect Your Information
We are committed to safeguarding your personal information. We implement industry-standard security measures, such as encryption and secure servers, to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who help us operate our website or provide our services (e.g., payment processors, hosting services). These providers are obligated to keep your information secure and confidential.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas or court orders.
   

5. Your Privacy Choices
You have certain rights regarding your personal information, including the right to:

• Access and Update: You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in any marketing emails.

• Cookie Management: You can set your browser to refuse cookies or alert you when cookies are being used. However, please note that some website features may not function properly without cookies.
   

6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to remove such data from our records.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.